Effective Date: 21 May, 2025.

At Poonam’s Decor, we take great pride in the quality and craftsmanship of our products. If you’ve received a damaged or incorrect item, we’re here to make it right.

1. Eligibility for Replacement

• Replacements are offered only for damaged, defective, or incorrect items.

• You must notify us within 3 days of receiving your order.

• Items must be unused and in original packaging to qualify.

• We do not offer replacements for reasons related to personal preferences or minor color/texture variations due to handmade nature.

2. What We Need From You

• Email us at hello@poonamsdecor.com with your Order ID and clear photos/videos showing the issue.

• Our team will verify the claim within 48 hours and guide you through the next steps.

3. Replacement Process

• Once your request is approved, a replacement product will be shipped at no extra cost.

• In some cases, we may request that the original item be returned. If so, we will cover the return shipping.

4. Non-Replacement Cases

• Damage caused by mishandling or accidents after delivery.

• Delays caused by courier partners or customs.

• Items marked as "Final Sale" or "Non-Returnable".

5. For USA Customers

• We ship replacements directly from our India studio.

• Standard shipping timelines may apply (7–15 business days).

• No additional customs duty will be charged for replacement items.

We are committed to ensuring a smooth and satisfying experience. Thank you for shopping with Poonam’s Decor.