Effective Date: 21 May, 2025.

Welcome to Poonam’s Decor — an online marketplace for handcrafted, festive décor made with love and tradition. These Terms and Conditions govern your use of our website and services. By accessing or purchasing from our Shopify store (the "Site"), you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

• “We,” “our,” and “us” refers to Poonam’s Decor.

• “You,” “your,” or “user” means the visitor, customer, or any individual using the site.
  

• “Products” means the items available for purchase on our website.

2. Product Descriptions and Pricing

We make every effort to ensure that product descriptions, images, and prices are accurate. However, due to the handmade nature of our products:

• Minor imperfections and variations in color, size, and design may occur.

• All prices are listed in U.S. Dollars (USD).

• We reserve the right to change prices, product availability, or discontinue any product at any time without notice.

• Typographical errors in pricing or product descriptions may be corrected after an order is placed. In such cases, we may cancel your order and issue a full refund.

3. Order Acceptance and Cancellation

a. Order Confirmation

When you place an order, you will receive an email confirming the details. This email does not signify our acceptance of your order.

b. Order Acceptance

Acceptance occurs only after:

• • Your payment is authorized and processed.

  • The product is confirmed to be in stock.

  • We dispatch the order.

c. Right to Cancel

We reserve the right to cancel or refuse any order for reasons including:

• • Product unavailability

  • Pricing errors

  • Fraudulent or suspicious activity

  • Violations of our terms

If your order is canceled, we will notify you and issue a refund promptly.

4. Shipping and Delivery

Please refer to our [Shipping Policy] for detailed information.

• Shipping times are estimates and not guaranteed.

• We are not responsible for delays due to weather, customs, or carrier issues.

• Risk of loss and title for items pass to you upon delivery to the shipping carrier.

5. Returns and Refunds

Returns and refunds are subject to our [Return & Refund Policy].

• Return requests must be made within 7 days of delivery.

• Products must be unused, undamaged, and returned in their original packaging.

• Customers are responsible for return shipping unless the product is defective or incorrect.

6. Intellectual Property

All content on this website — including text, graphics, logos, images, designs, videos, and code — is the property of Poonam’s Decor or its content providers, protected under U.S. copyright, trademark, and intellectual property laws.

You may not:

• • Reproduce, duplicate, copy, sell, resell, or exploit any part of the site without written permission.

  • Use our logo, brand name, or images for commercial purposes.

7. User Conduct

You agree not to use our website:

• For any unlawful purpose

• To solicit others to perform illegal acts

• To violate any regulations, rules, or laws

• To infringe upon our intellectual property

• To upload viruses or malicious code

• To collect personal data from other users

• To spam, phish, or interfere with security features

We reserve the right to suspend or terminate your use of the site if you violate these terms.

8. Disclaimer of Warranties

Our products and services are provided “as is” and “as available” without any representations or warranties, express or implied.

We do not guarantee:

• That the site will be error-free, uninterrupted, or secure

• That product colors or materials will exactly match your expectations (due to screen differences and handmade nature)

9. Limitation of Liability

To the fullest extent permitted by law, Poonam’s Decor shall not be liable for:

• Any indirect, incidental, special, or consequential damages

• Loss of profits, revenue, or data

• Any claim exceeding the amount paid by you for the product

This limitation applies even if we were advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Poonam’s Decor, its owners, affiliates, employees, and agents from any claim or demand arising from:

• Your breach of these terms

• Your misuse of the site

• Your violation of any rights of a third party

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for:

• The content or accuracy of those sites

• Any damages resulting from your use of third-party services or purchases

Please review their terms and policies separately.

12. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions at our sole discretion. Changes take effect immediately upon posting.

It is your responsibility to check this page periodically for updates.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of [Insert State], United States. Any disputes shall be resolved exclusively in the state or federal courts located in that state.

14. Severability

If any provision of these terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Poonam’s Decor.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: hello@poonamsdecor.com